Privacy Policy
The Privacy Policy is part of the General Conditions that govern the Website www.hotelesorme.com HOTELES ORME S.L, reserves the right to modify or adapt this Privacy Policy at any time. Therefore, we recommend that you review it each time you access the Website. In the event that the user has registered on the website and accesses his account or profile, upon accessing it, he will be informed in the event that there have been substantial changes in relation to the processing of his personal data.
The data that is collected or voluntarily provided to us through the Website, either by browsing it, as well as all those that you can provide us in the contact forms, via email or by telephone, will be collected and processed by the Data Controller, whose data is indicated below:
HOTEL TEIDE C/ Bartolomé Calafell, 7, 07600, Palma de Mallorca, Illes Balears.
HOTELES ORME S.L CIF: B57923211
Direction: C/ Bartolomé Calafell, 7, 07600, Palma de Mallorca, Illes Balears.
Registered in the Mercantile Registry of Palma de Mallorca, Took 2622, Invoice 116, Sheet PM76817, insc. 1
Phone: 971743688
Mail: gerencia@hotelesorme.com
If, for any reason, you want to contact us in any matter related to the processing of your personal data or privacy (with our Data Protection Delegate), you can do so through any of the means indicated above.
For the simple fact of browsing the Website, HOTELES ORME S.L, will collect information regarding:
- IP adress.
- Browser version.
- Operating system.
- Duration of the visit or browsing the Website.
Such information is stored through Google Analytics, for which we refer to Google's Privacy Policy, since it collects and processes such information. http://www.google.com/intl/en/policies/privacy/
In the same way, the Website provides the utility of Google Maps, which can have access to your location, in the event that you allow it, in order to provide you with greater specificity about the distance and/or our paths. headquarters. In this regard, we refer to the Privacy Policy used by Google Maps, in order to know the use and treatment of such data. http://www.google.com/intl/en/policies/privacy/
The information that we handle will not be related to a specific user and will be stored in our databases, in order to carry out statistical analysis, improvements to the Website, our products and/or services and will help us improve our strategy. commercial. The data will not be communicated to third parties.
To access certain services, such as reservations, the user must fill out a form. For this, in the registration form, a series of personal data is requested. The data is necessary and mandatory to carry out such registration. In the case of not providing such fields, the registration will not be carried out.
In this case, the browsing data will be associated with the user's registration data, identifying the same specific user who browses the Website. In this way, it will be possible to personalize the offer of products and/or services that, in our opinion, best suits the user.
The registration data of each user will be incorporated into the databases of HOTELES ORME S.L, together with the history of operations carried out by the same, and will be stored in them as long as the registered user's account is not deleted. Once such an account has been deleted, said information will be removed from our databases, keeping data related to the transactions carried out for 10 years, without accessing or altering them, in order to comply with the legally valid deadlines. The data that is not linked to the transactions carried out will be kept unless you withdraw your consent, in which case they will be deleted immediately (always taking into account the legal deadlines).
The legal basis for the treatment of your personal data is the execution of a contract between the parties.
In relation to the sending of communications and promotions electronically and the response to requests for information, the legitimacy of the treatment is the consent of the user.
The purposes of the treatment will be the following:
a) Manage your access to the Website.
b) Manage the purchase of the services made available to you through the Website.
c) Keep you informed of the processing and status of your requests, purchases and/or reservations.
d) Respond to your request for information.
e) Manage all the utilities and/or services offered by the platform to the user.
Thus, we inform you that you can receive communications via email and/or on your phone, in order to inform you of possible incidents, errors, problems and/or the status of your requests.
For the sending of commercial communications, the express consent of the user will be requested at the time of registration. In this regard, the user may revoke the consent given, by contacting HOTELES ORME S.L, using the means indicated above. In any case, in each commercial communication, you will be given the possibility of unsubscribing from receiving them, either through a link and/or email address.
On the Website, the option of subscribing to the HOTELES ORME S.L. Newsletter is allowed. For this, it is necessary that you provide us with an email address to which it will be sent.
Such information will be stored in a database of HOTELES ORME S.L, in which it will remain registered until the interested party requests its removal or, where appropriate, HOTELES ORME S.L ceases to send it.
The legal basis for the processing of this personal data is the express consent given by all those interested parties who subscribe to this service by checking the box provided for this purpose.
The email data will only be processed and stored for the purpose of managing the sending of the Newsletter by users who request it.
For the sending of the Newsletter, the express consent of the user will be requested at the time of registering in it by checking the box provided for this purpose. In this regard, the user may revoke the consent given, by contacting HOTELES ORME S.L, using the means indicated above. In any case, in each communication, you will be given the possibility to unsubscribe from receiving them, either through a link and/or email address.
If you are one of the following groups, check the drop-down information:
Answer your queries, requests or requests.
Manage the requested service, answer your request, or process your request.
Information by electronic means, related to your request.
Commercial information or events by electronic means, provided there is express authorization.
The acceptance and consent of the interested party: In those cases where to make a request it is necessary to fill out a form and click on the send button, the completion of the same will necessarily imply that you have been informed and have expressly given your consent to the content. of the clause attached to said form or acceptance of the privacy policy.
All our forms have a verification box or checkbox with the following formula, in order to send the information: “□ I have read and accept the Privacy Policy.”
Preparation of the budget and follow-up of the same through communications between both parties.
Information by electronic means, related to your request.
Commercial information or events by electronic means, provided there is express authorization.
Manage the administrative, communications and logistics services performed by the Responsible Party.
Carry out the corresponding transactions.
Billing and declaration of timely taxes.
Control and recovery procedures.
The legal basis is your consent and the execution of a contract.
Information by electronic means, related to your request.
Commercial information or events by electronic means, provided there is express authorization.
Manage the administrative, communications and logistics services performed by the Responsible Party.
Billing
Carry out the corresponding transactions.
Billing and declaration of timely taxes.
Control and recovery procedures.
The legal basis is the acceptance of a contractual relationship, or failing that, your consent when contacting us or offering us your products by any means.
Answer your queries, requests or requests.
Manage the requested service, answer your request, or process your request.
Relate to you and create a community of followers.
The acceptance of a contractual relationship in the environment of the corresponding social network, and in accordance with its Privacy policies:
Facebook: http://www.facebook.com
We can only consult or delete your data in a restricted way by having a specific profile. We will treat them for as long as you leave us following us, being friends or giving 'like', 'follow' or similar buttons.
Any rectification of your data or restriction of information or publications must be done through the configuration of your profile or user in the social network itself.
Video surveillance of our facilities.
Control of our employees.
Sometimes they can be transferred to the courts and tribunals for the exercise of legitimate actions.
The unequivocal consent of the interested party when accessing our facilities after viewing the information poster of the video-monitored area.
Organization of selection processes for hiring employees.
Appoint you for job interviews and evaluate your candidacy.
If you have given us your consent, we can transfer it to collaborating or related entities, with the sole purpose of helping you find employment.
The legal basis is your unequivocal consent, when you give us your CV and receive and sign information related to the treatments that we are going to carry out.
How long will we keep personal data?The CV will be stored for a period of one year, after which, if we have not contacted you, it will be deleted.
Management of the employment relationship and the worker's file.
Carry out all those administrative, tax and accounting procedures necessary to comply with our contractual commitments, obligations in terms of labor regulations, Social Security, occupational risk prevention, tax and accounting.
Payroll payment management through a financial entity.
Time control through the fingerprint/card access control system (if applicable).
Management of group insurance / pension plan of the entity.
Carry out training actions both for subsidized and non-subsidised training.
The legal basis for the processing of your data is the execution of your employment contract. Compliance with the relevant legal obligations. The consent of the interested party.
No, as a general rule we only process the data provided by the owners. If you provide us with data from third parties, you must previously inform and request their consent from said persons, or otherwise exempt us from any responsibility for the breach of this requirement.
We do not process data of children under 14 years of age, therefore, refrain from providing them if you are not that age.
They will only be made to manage your request, if it is one of the means of contact that you have provided us.
If we carry out commercial communications, they will have been previously and expressly authorized by you.
You can rest assured: We have adopted an optimal level of protection for the personal data that we handle, and we have installed all the means and technical measures at our disposal, according to the state of technology, to prevent loss, misuse, alteration, unauthorized access authorization and theft of personal data.
HOTELES ORME S.L, does not use fully automated decision-making processes to establish, develop or terminate a contractual relationship with the user. In the event that we use those processes in a particular case, we will keep you informed and communicate your rights in this regard if so prescribed by law.
In order to be able to offer you products and/or services in accordance with your interests and improve your user experience, we may prepare a commercial profile based on the information provided. However, no automated decisions will be made based on said profile.
Your data will not be transferred to third parties, except legal obligation. Specifically, they will be communicated to the State Tax Administration Agency and to banks and financial entities for the collection of the service provided or product purchased, as well as to those in charge of the treatment necessary for the execution of the agreement.
In case of purchase or payment, if you choose an application, website, platform, bank card, or some other online service, your data will be transferred to that platform or will be processed in its environment, always with maximum security.
In the event that you have given us your consent for the treatment of your name and images and other information, related to the activity of HOTELES ORME S.L, they will be disclosed on the different social networks and website of HOTELES ORME S.L.
If it is necessary to carry out international data transfers by HOTELES ORME S.L, it will ensure that such transfers are possible in accordance with the General Data Protection Regulations or any other requirement established by the applicable regulations. For such purposes, the company will adopt the agreements that are necessary to guarantee a level of data protection equivalent to that provided for in European regulations.
In case of working in a system of shared folders in applications such as Dropbox, Google Drive, Microsoft OneDrive, Amazon, Apple, HubSpot, etc... an international transfer will be made to the United States under the authorization of article 49.c) of the General Regulation of Data Protection or any other mechanism that guarantees a level of data protection equivalent to that provided for in European regulations.
To know if we are treating your data or not.
To access your personal data.
To request the rectification of your data if they are inaccurate.
To request the deletion of your data if they are no longer necessary for the purposes for which they were collected or if you withdraw the consent granted to us.
To request the limitation of the processing of your data, in some cases, in which case we will only keep them in accordance with current regulations.
To port your data, which will be provided to you in a structured, commonly used or machine-readable format. If you prefer, we can send them to the new person in charge that you designate. It is only valid in certain cases.
To file a claim with the Spanish Data Protection Agency, if you believe that we have not attended you correctly.
To revoke consent for any treatment for which you have consented, at any time.
If you change any data, we appreciate you letting us know so we can keep it updated.
We have forms for the exercise of your rights, request them by email or if you prefer, you can use those prepared by the Spanish Data Protection Agency or third parties.
These forms must be signed electronically or be accompanied by a photocopy of the DNI.
If someone represents you, you must attach a copy of their ID, or have them sign it with their electronic signature.
The forms can be submitted in person, sent by letter or by mail to the address of the Responsible at the beginning of this text.
You have the right to file a claim with the Spanish Agency for Data Protection, in the event that you consider that the request for your rights has not been properly addressed.
The maximum term to resolve by HOTELES ORME S.L, is one month, counting from the effective reception of your request by us.
You have the right to revoke consent at any time for any of the treatments for which you have granted it.
If we use other types of cookies that are not necessary, you can consult the cookie policy in the corresponding link from the beginning of our website.
Personal data will be kept as long as you continue to be linked with us.
Once you disassociate yourself, the personal data processed for each purpose will be kept for the legally established periods, including the period in which a judge or court may require them in accordance with the limitation period for legal actions.
The data processed will be kept as long as the legal periods mentioned above do not expire, if there is a legal maintenance obligation, or if there is no such legal period, until the interested party requests its deletion or revokes the consent granted.
We will keep all the information and communications related to your purchase or the provision of our service, while the guarantees of the products or services last, to deal with possible claims.
In each treatment or type of data, we provide you with a specific period, which you can consult in the following table:
| File | Document | Conservation |
|---|---|---|
| Clients | Bills | 10 years |
| Forms and coupons | 15 years | |
| Contracts | 5 years | |
| Human resources | Payroll, TC1, TC2, etc. | 10 years |
| CVs | Until the end of the selection process, and 1 more year with your consent | |
| Docs severance pay. Contracts. Temporary worker data. |
4 years | |
| Worker record | Up to 5 years after discharge. | |
| Marketing | Databases or web visitors. | While the treatment lasts. |
| Providers | Bills | 10 years |
| Contracts | 5 years | |
| Access control and video surveillance | Visitor list | 30 days |
| Videos | 30 days lock 3 years destruction |
|
| Accounting |
Accounting Books and Documents. Partner agreements and boards of directors, bylaws of the company, minutes, regulations of the board of directors and delegated commissions. Financial statements, audit reports. Records and documents related to grants. |
6 years |
| Fiscal |
Keeping track of the administration of the entity, rights and obligations related to the payment of taxes. Administration of dividend payments and tax withholdings. |
10 years |
| Information on intra-group price establishments |
18 years 8 years for transactions intragroup for price agreements. |
|
| Security and health | Medical records | 5 years |
| Environment | Information about chemical or substantially dangerous substances | 10 years |
| Documents related to environmental permits. While the activity is carried out. |
3 years after the closing of the activity 10 years (crime prescription) |
|
| Records about recycling or waste disposal | 3 years | |
| Grants for cleaning operations must keep the documents of rights and obligations, receipts and payments. | 4 years | |
| Accident reports | 5 years | |
| Insurance | Insurance policies |
6 years (general rule) 2 years (damage) 5 years (personal) 10 years (life) |
| Shopping | Registration of all deliveries of goods or provision of services, intra-community acquisitions, imports and exports for IVA purposes. | 5 years |
| Legal | Intellectual and Industrial Property Documents. Contracts and agreements. |
5 years |
| Permits, licenses, certificates |
6 years from the expiration date of the permit, license or certificate. |
|
| Confidentiality and non-compete agreements | Always the duration of the obligation or confidentiality | |
| Personal data protection | Treatment of personal data, if it is different from the treatment notified to the AEPD | 3 years |
| Personal data of employees stored in the networks, computers and communications equipment used by them, access controls and internal management/administration systems | 5 years | |
| Academics | Academic record | Undefined |
| Guests | Check-in of travelers/guests | 3 years |
